Return and Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it. Unopened, unused, and in its original packaging. You’ll also need the receipt or email proof of purchase.

Any return postage costs must be paid by the customer for unwanted items. Items returned due to damage in transit will be covered by us after proof of any damages has been provided.

Please ensure all unwanted items are protected for transit before returning them to us. Any returns that are found to be damaged once we receive them will be refunded at a rate of 50% of the total purchase value.

To start a return, you can contact us at ashley@abcardvault.co.uk

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at ashley@abcardvault.co.uk

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Products and any items cannot be returned that have been opened or tampered with. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at ashley@abcardvault.co.uk.